Returns & Exchanges
At Atlas Pet Company, we want you and your furry companion to be completely satisfied with your purchase. If your new gear isn't the perfect fit, we offer a 30-day window for returns and exchanges on all unworn items in original packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, we will email you a prepaid shipping label; simply print it out and securely attach it to your return package.
Ship Your Items
Drop off your package at any authorized carrier location, ensuring all original tags are attached and the product is free of pet hair.
Receive Your Refund
After our team inspects the returned gear, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing